I rented a unit months ago and Paula was the one who helped me get situated, now I down sized and she was such a help to find one, she explained it all made sure everything was signed and expedited as I was running around doing errands to get to work. She is the type of customer service you want in any company!!! Keep her!!!
Very bad service ! Kelly was very rude and flustered with everything. She was more concentrated on leaving for the day then to help me with informing me with the proper information on my rental agreement. The worst service I ever had. Safe guard is a lot more helpful and friendly.
Paula has been incredibly helpful to me in my transfer today. She went the extra mile on everything and got me the best price. I have been storing my things here for 3 years and today this transfer cut my costs in half! Thanks Paula!
I had to move out even before I completely moved in - because I didn't like their system for cart use. They have three carts that are chained and locked. To get the key, you enter the office and present your driver's license. When you are done, you return the key to the office and get your license back. There is only one person working the office and that person takes a half hour meal break, shows units to new clients, helps people outside the office, etc. The first time I needed a cart, I waited 10 minutes for a key. The second time there was a 25 minute wait. That's when I knew this was not going to work for me. I moved to a new storage place and have not had this problem, as they do not lock up their carts. If you bring your own hand cart, you can alleviate this problem but if you can't, prepare yourself for a likely wait.
Daniel was very diligent in contacting us about our storage unit not being secured. When I spoke with him at the facility I told him he is the only person to have contacted us about it. Our unit was not properly secured for at least 2 weeks by mistake.
Public Storage is a US Storage based in Elgin, Illinois. Public Storage is located at 830 Steel St, Elgin, IL 60123, USA.
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